General Terms and Conditions of Sale – De Muntzoeker BV

The following terms apply to all sales transactions between De Muntzoeker BV and its customers. Unless explicitly agreed in writing and signed by both parties, no deviations from these terms are valid. These terms take precedence over any general or specific terms provided by the customer, even if dated later. De Muntzoeker BV reserves the right to amend these terms at any time for future transactions, without prior notice or compensation.

De Muntzoeker BV is located at Mgr. Waffelaertlaan 2a/8, 8370 Blankenberge, Belgium, and is registered under VAT number BE1009.583.027.

Customers may place orders online or in-store. When choosing in-store pickup, ordered products – depending on availability – will be ready within a few days. If the customer fails to collect the order within one month after two written reminders, De Muntzoeker BV reserves the right to cancel the order or consider the agreement terminated.

Online orders are delivered after payment to the address provided in Belgium, the Netherlands, Luxembourg or France. In the event of force majeure or circumstances beyond the company’s control, delivery may be delayed. If purchase prices or taxes change during this time, the sale price may be adjusted accordingly. All listed prices include VAT unless stated otherwise. Delivery fees or optional services are clearly indicated separately. Payment is always made in advance using the available online payment methods. Cash payment upon collection or delivery is not accepted.

Shipping is handled by external courier partners. If the customer is not available during delivery, a notification will be left to collect the parcel at a nearby pickup point. Any costs for re-delivery are borne by the customer. Delivery times are indicative and not binding; delays do not entitle the customer to cancel or claim compensation.

Ownership of the goods transfers only after full payment has been received. Until that time, the goods remain the property of De Muntzoeker BV. The customer bears the risk of loss, theft, or damage from the moment of delivery or pickup and agrees to identify and safeguard the goods as the property of De Muntzoeker BV.

Private consumers have the right to withdraw from the purchase within 14 calendar days after receipt, without justification. This withdrawal must be submitted in writing, preferably by registered mail. Only unused and undamaged products in their original packaging will be accepted. The customer bears all costs and risks related to the return shipment. Products excluded from the right of withdrawal are clearly mentioned on the product page.

In the case of payment issues or concerns about a customer’s solvency, De Muntzoeker BV reserves the right to suspend its obligations or terminate the agreement immediately. If payment is not received within seven days of the due date, the agreement is considered legally dissolved without the need for formal notice.

A standard warranty of 12 months from the invoice date applies to most products. For items such as search coils or underwater detectors, a one-year warranty also applies. This warranty covers only manufacturing or material defects. The original invoice or purchase receipt must be presented as proof. Damage due to misuse, normal wear and tear, external factors, or unauthorized repairs is not covered. Nor does the warranty cover damage from force majeure, fire, natural disasters, or misconfigured use. De Muntzoeker BV is not liable for lost data, missing accessories, or any inconvenience caused by unrecoverable faults.

By placing an online order, the customer acknowledges the inherent risks of electronic communication. De Muntzoeker BV is not responsible for damage or loss resulting from outages, viruses, or data loss. Digital communication is considered legally valid.

VAT refunds for non-EU residents or diplomatic purchases are processed via specialized third-party providers. The customer accepts the terms and procedures of these service partners.

Should any provision of these terms be deemed invalid, all remaining clauses remain fully enforceable. The parties agree to replace the invalid clause with a provision that best reflects the original intent. All agreements are governed by Belgian law, and any disputes fall under the exclusive jurisdiction of the courts of Brugge.

All content on the website of De Muntzoeker BV – including texts, photos, illustrations, and logos – is protected by copyright and other intellectual property rights. Reproduction, distribution, or usage of this material in any form is strictly prohibited without prior written consent from De Muntzoeker BV.

Privacy statement

De Muntzoeker BV, with its registered office at Mgr. Waffelaertlaan 2a/8, 8370 Blankenberge,
is responsible for the processing of personal data as described in this privacy statement.

Contact details
info@demuntzoeker.be

Marc Lybaart is the Data Protection Officer of De Muntzoeker BV. He can be reached at : marc.lybaart@gelan.nl.


Personal data we process
De Muntzoeker BV processes your personal data because you make use of our services and/or because you have provided this data to us yourself. Below is an overview of the personal data we process:
• First and last name
• Address details
• Telephone number
• Email address
• Other personal data you actively provide, for example by creating a profile on our website, in correspondence, or by telephone
• Bank account number

Special and/or sensitive personal data we process
Our website and/or service does not intend to collect data about website visitors who are under 16 years of age, unless they have permission from their parents or guardian. However, we cannot verify whether a visitor is over 16. We therefore recommend that parents be involved in their children’s online activities to prevent data being collected about children without parental consent. If you believe that we have collected personal data about a minor without such consent, please contact us at info@demuntzoeker.be, and we will delete this information.

Purpose and legal basis for processing personal data
De Muntzoeker BV processes your personal data for the following purposes:
• Handling your payment
• To be able to call or email you if necessary to carry out our services
• To give you the opportunity to create an account
• To deliver goods and services to you
• De Muntzoeker BV also processes personal data if we are legally obliged to do so, such as data we need for our tax returns.

Automated decision-making
De Muntzoeker BV does not make decisions based on automated processing that can have (significant) consequences for people. This refers to decisions made by computer programs or systems without human intervention (for example, by a De Muntzoeker BV employee).

How long we store personal data
De Muntzoeker BV does not store your personal data longer than is strictly necessary to achieve the purposes for which your data is collected.

Sharing personal data with third parties
De Muntzoeker BV only shares your personal data with third parties if this is strictly necessary for the performance of our agreement with you or to comply with a legal obligation.

Cookies or similar technologies we use
De Muntzoeker BV only uses technical and functional cookies, and analytical cookies that do not infringe on your privacy. A cookie is a small text file stored on your computer, tablet, or smartphone upon your first visit to this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure the website works properly and remember, for example, your preferences. They also help us optimize our website. You can opt out of cookies by setting your internet browser so it no longer stores cookies. You can also delete all information previously saved through your browser settings.

Viewing, modifying or deleting data
You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent for data processing or to object to the processing of your personal data by De Muntzoeker BV, and you have the right to data portability. This means that you can submit a request to have the personal data we have about you sent in a computer file to you or another organization named by you.
You can send a request to view, correct, delete, transfer your personal data, or withdraw your consent or object to the processing to info@demuntzoeker.be.

To be sure that the request was made by you, we ask you to send a copy of your identity document along with the request. We will respond as quickly as possible, but within four weeks at the latest. De Muntzoeker BV also wants to point out that you have the possibility to file a complaint with the Belgian Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit).

How we protect personal data
De Muntzoeker BV takes the protection of your data seriously and implements appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you believe that your data is not properly secured or there are indications of misuse, please contact our customer service or via info@demuntzoeker.be.